Delivery is charged.
We use the Poslaju Mail tracked delivery service. Poslaju quote this as being a 48 hour service (Next day delivery).
- Delivery charges follow area (charges changes based on market rate)
- 48 Hour service (2-3 working days)
- Tracked (Poslaju)
When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.
If first delivery attempt failed, a note will be left in your letterbox to inform you to call for re-attempt delivery service or self-collect at pos office.
Do you deliver to my work address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Has my order been dispatched?
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. You can request your tracking number by emailing email@example.com.
I have received a faulty item
At 2ndSkin, we want you to be satisfied with your purchase. Returns or exchanges will gladly be accepted within 14 calendar days of original purchase.
Merchandise may be returned if defective, or unwashed, unworn and in sellable condition. 2ndSkin merchandise must be returned to 2ndSkin Online Store only. 2ndSkin authorized retail stores are unable to accept merchandise returns purchased from 2ndSkin Online Store. All sales are final after 14 days.
For returns, send us an email to firstname.lastname@example.org, with your information details, including "Quantity Returned" and "Reason for Returning". We will reply your email with a return delivery address for you to mail in your return merchandise. Customers locally and worldwide should use an insured mail service, we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. International customers should contact their local customs office for the return of duties and taxes.
I have received an incorrect item in my order
If you have received an incorrect item in your order, please contact our customer service team email@example.com. We will then advise on how to proceed with the return. Please include as many details as possible about the error.
An item is missing from my order
Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team firstname.lastname@example.org, who will try to rectify the mistake as quickly as possible.