Frequently Asked Questions (FAQ)

What kind of payment options do 2ndSkin offer ?

CREDIT CARD

Online payment via ipay88 (Visa or Mastercard)

List of Online Payment Options Available in iPay88 :

  • Maybank
  • FPX
  • RHB Bank
  • Hong Leong Online
  • Bank Islam
  • Web Cash
  • CIMB Clicks
  • Public Bank
  • Ambank
  • Alliance Online

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International Delivery

You can drop us an enquiry to workout the delivery options.

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Do you deliver to my work address?

We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.

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Has my order been dispatched?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way together with a tracking number

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I have received a faulty item

At 2ndSkin, we want you to be satisfied with your purchase. Returns or exchanges will gladly be accepted within 14 calendar days of original purchase.

Merchandise may be returned if defective, or unwashed, unworn and in sellable condition. 2ndSkin merchandise must be returned to 2ndSkin Online Store only. 2ndSkin authorized retail stores are unable to accept merchandise returns purchased from 2ndSkin Online Store. All sales are final after 14 days.

For returns, send us an email to care@2ndskin.asia, with your information details, including "Quantity Returned" and "Reason for Returning". We will reply your email with a return delivery address for you to mail in your return merchandise. Customers locally and worldwide should use an insured mail service, we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. International customers should contact their local customs office for the return of duties and taxes.

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I have received an incorrect item in my order

If you have received an incorrect item in your order, please contact our customer care team care@2ndskin.asia. We will then advise on how to proceed with the return. Please include as many details as possible about the error.

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An item is missing from my order

Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer care team care@2ndskin.asia, who will try to rectify the mistake as quickly as possible.

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Do you offer an express delivery option?

We are unable to handle express delivery at the moment but we will keep you updated once we are ready for express delivery

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Domestic Delivery

Delivery is charged.

We use the Poslaju Mail tracked delivery service. Poslaju quote this as being a 48 hour service (Next day delivery).

  • Delivery charges follow area (charges changes based on market rate)
  • 48 Hour service (2-3 working days)
  • Tracked (Poslaju)

When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.

If first delivery attempt failed, a note will be left in your letterbox to inform you to call for re-attempt delivery service or self-collect at pos office.

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International Delivery

We currently don't have this service yet but you can drop us an enquiries to workout the delivery options.

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Do you deliver to my work address?

We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.

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Has my order been dispatched?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. You can request your tracking number by emailing care@2ndskin.asia.

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I have received a faulty item

If you think the item you received is faulty, please contact our customer service team by email care@2ndskin.asia. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.

Due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

Top of page

I have received an incorrect item in my order

If you have received an incorrect item in your order, please contact our customer service team care@2ndskin.asia. We will then advise on how to proceed with the return. Please include as many details as possible about the error.

Top of page

An item is missing from my order

Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team care@2ndskin.asia, who will try to rectify the mistake as quickly as possible.

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Do you offer an express delivery option?

We are unable to handle express delivery at the moment but we will keep you updated once we are ready for express delivery

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